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Integrated Data Platforms
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Support that helps you scale
From break-fix support to governance and compliance monitoring, our Support & Managed Services ensure your data solutions are always secure, stable and delivering value.
Comprehensive support, flexible models, strategic oversight
5Y’s support offerings go beyond tickets and troubleshooting. We provide scalable, strategic services tailored to your operational model, internal maturity and business goals.
Whether you purchase individual analytics products or deploy our Business Transformation Platform, our support service constantly adapts to your data maturity and needs.
From fast fixes to full ownership
Support doesn’t just mean solving issues. It means helping you maintain insight, manage risk, and stay transformation-ready.
Here’s a snapshot of what we can deliver:
- Standard break-fix and usage support across all 5Y products
- Extended support for governance, security, multilingual and complex setups
- Bespoke managed services for any team, role or adjacent platform
- Strategic management of the 5Y Transformation Hub, including KPI evolution and AI-driven reporting
- Dedicated service delivery aligned to your OKRs, SLAs or KPIs
How much can your team save with 5Y?
Use our calculator to see how much time and money 5Y’s self-service reporting capabilities can save your business.
- Current Cost of Reports*
- £72,500
- 5Y Data Platform
- £25,000
* Our day rate is based on an average data engineering salary of £60k per annum
** Based on an average number of days to create a report from scratch being 5 days
Choose support to fit your needs
Our support model is modular and flexible. From included product support to full-service managed operations, you get the support you need.
Guarantee responsive assistance for the foundational features and functions of your 5Y product, whether it’s a platform deployment, analytics module or component of the Transformation Platform.
Enhance your support engagement to align with your operational footprint, internal capability and geographic requirements. Services include governance and compliance monitoring, multi-language support and non-standard deployment topologies.
Get complete flexibility with a solution tailored to your enterprise. We can design a service model that wraps around any combination of systems, platforms or capabilities, even those beyond 5Y’s product set.
Let us take responsibility for running, evolving and operationalising the 5Y Business Transformation Platform. We manage data workloads, uncover insights and drive your transformation.
Use Cases
Learn how our Support & Managed Services have helped others accelerate their data maturity
Do more with our other professional service accelerators
Whether you want additional support, accelerate transformation timelines or greater ownership of our platform, we offer a suite of additional professional services to help.
