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From complex reporting requirements to actionable insights
Learn how one of the UK’s largest housing groups boosted operational efficiency with real-time insights and self-serve analytics.
Orbit Group, one of the UK’s largest housing groups, uses the 5Y Business Transformation Platform to modernise its reporting and data landscape. By implementing a pre-built data model with pre-configured dashboards and KPIs aligned to strategic objectives, the organisation gains real-time visibility into performance and significantly improves operational efficiency. Self-service tools empower executives and frontline teams with faster access to actionable insights.
The Challenge
How do you give every team timely access to operational insights when manual reports are slowing you down?
That was the challenge facing one of the UK’s largest providers of affordable and social rent housing. While they had implemented Microsoft Dynamics 365 across the organisation, reporting remained slow, fragmented and heavily reliant on manual processes.
Key issues included:
- Disconnected systems with no unified analytical layer
- Manual reporting that delayed access to key operational metrics
- Limited ability for teams to self-serve insights or track strategic KPIs
A traditional system upgrade hadn’t resolved the problem. Without a consistent, centralised reporting environment, decision-making was delayed and operational oversight was limited.
The business needed a faster, more agile solution to meet their complex reporting needs. They were looking for real-time visibility, self-serve access to data, and alignment with strategic housing and community development goals.
The Solution
We deployed the 5Y Business Transformation Platform to centralise reporting, improve operational oversight and simplify access to key metrics across the business.
By integrating Dynamics 365 with internal systems and applying a pre-built data model, we created a templated, cloud-based reporting and analytics environment aligned with the organisation’s strategic goals.
We delivered a unified view of performance by enabling:
- Seamless integration of Dynamics 365 and other core systems
- Self-serve access to reporting dashboards for executive and operational users
- Strategic KPI visibility aligned to key goals
- A secure, scalable environment designed for long-term transformation
The outcome enabled teams to achieve real-time access to critical data through a single source of truth, replacing slow, manual reporting with governed, consistent insights.
With a templated analytics layer now in place, teams can operate with greater agility, track impact more effectively, and continuously improve performance across the organisation.
The Results
With the 5Y platform in place, teams across the business now access real-time insights without relying on manual reports or specialist support. Executives and operational staff alike can explore performance data through intuitive dashboards. Strategic KPIs are consistently tracked in line with key goals.
As a result, the organisation is now equipped to respond to operational challenges, emerging priorities and growth opportunities with greater speed, accuracy, and confidence.
