Transforming patient data, unifying care experiences
Learn how we helped a global healthcare group double their data processing speed and decrease duplicate records by 70% with a unified view of their customers.
An international hearing care specialist used the 5Y Business Transformation Platform to unify fragmented, duplicate-ridden patient data across legacy systems. The solution improved compliance, cut duplicates by 70%, doubled processing speed, and enabled seamless system integration. With a unified data view, the client now supports scalable, omnichannel growth and patient engagement.
The Challenge
How do you consolidate private patient data across fragmented, unstable legacy systems, without widespread disruption or a regulatory compliance breach?
That was the challenge facing our client, an international hearing care specialist operating in over a dozen countries. The company was growing fast. But they faced significant data challenges after a major acquisition program in North America saw them inherit fragmented and unstable legacy systems.
These included:
- Customer relationship management (CRM) tools
- Patient management platforms
- Heavily customised ERP systems
Every system contained overlapping and inconsistent B2C data. Over 70% of records were duplicated, an issue that posed a particular problem owing to strict data privacy laws like HIPAA and GDPR.
The client needed to centralise data from all of these legacy systems into a single, trusted customer view, while minimising disruption to ongoing operations and staying on the right side of privacy laws.

The Solution
We deployed the 5Y Business Transformation Platform to unify each legacy’s data using a modular, Azure-native framework.
The Platform’s Engineering Suite makes building high-quality data pipelines fast and easy thanks to automated data architecture, common data structures and pre-built logic that ingests data from any legacy software.
In this case, we were able to seamlessly integrate multiple front-end and back-end systems like NA17 and Dynamics CE and deliver the following data transformation processes:
- Standardising data formats from each legacy system
- Cross-referencing data points
- Consolidating attributes
- Cleansing special characters and other errors
- Removing duplicate entries
We provided the healthcare specialist with a unified view of every patient in an easy-to-navigate dashboard. This rapidly increased their data visibility, eliminated silos and enabled seamless integration between modern and legacy systems.
Best of all, we achieved it far more quickly than a custom-built solution and at a significantly lower cost than a lengthy consultancy engagement.

The Results
The 5Y Business Transformation Platform delivered value almost immediately by eliminating costly system outages and reducing redundant administrative and manual workloads — all while maintaining full compliance and operational continuity.
Improvements to data quality have been transformational:
Improvements to data quality have been transformational:
- Duplicate records have decreased by 70%
- Data matching has improved by 85%
- The client processes data twice as fast
Because every system can now talk to each other and all new data entries automatically enter the healthcare specialist’s data vault, it’s easy for our client to maintain patient data quality.
Better data quality has also helped them significantly enhance patient engagement across their care journey, thanks to a seamless omnichannel experience. In short, they have a stable and scalable foundation for future growth.