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Saudi Arabia
Senior Data Engineer (Support)
Join 5Y Technology as a Senior Data Engineer (Support) and drive client success through expert data platform support and innovation.
At 5Y Technology, we’re redefining what it means to support intelligent data platforms for high-growth, high-impact clients. We're now looking for an exceptional Senior Data Engineer (Support) to join our team and play a pivotal role in client success and product innovation.
Location: Midlands, or Nottingham, or Leicester, or Derby
Salary: Competitive + benefits + bonus
Contract: Full-time, permanent
IMPORTANT: To be considered for these roles, although REMOTE you must reside in any of the following areas as there will be a requirement to travel 1-2 times a month to our Nottingham office
What You’ll Be Doing
- Own the delivery of post-deployment client support—ensuring performance, scalability, and satisfaction.
- Lead technical investigations to resolve complex data platform issues with urgency and precision.
- Collaborate with internal teams to uphold service excellence standards across all client engagements.
- Proactively identify and share opportunities to streamline, reuse, and optimise processes and code.
- Support continuous improvement across service models, team practices, and support delivery frameworks.
What You’ll Bring to the Table
Must-Have Technical Capabilities:
- Hands-on experience in Azure Data Platforms, including Data Lake, SQL DB/DW, and Synapse.
- Deep knowledge of BI tools (e.g. Power BI, Tableau, QlikView, Google Data Studio).
- Strong understanding of data modelling, data profiling, and integration architecture.
- Competency in data warehouse development, SQL performance tuning, and metadata management.
- Exposure to Data Vault methodology and strong familiarity with cloud environments (AWS, GCP, Snowflake, Databricks, etc.).
Support and Engineering Responsibilities:
- Manage upgrades, updates, and deployments in line with stakeholder expectations.
- Lead support incident triage, diagnostics, and escalation resolution across critical client systems.
- Oversee team performance and SLA adherence, ensuring service excellence is met and exceeded.
- Develop reusable support scripts, tools, and knowledge bases for common technical challenges.
Bonus Skills:
- API experience (Postman), scripting (PowerShell), ITIL/Incident Management knowledge.
- Microsoft Fabric and HubSpot Service Tool exposure.
- Experience working within Agile and hybrid delivery environments.
Team Leadership & Line Management
You’ll lead, mentor, and inspire a small but impactful team of Data Engineers, championing:
- A culture of open communication, psychological safety, and continuous development.
- Coaching on complex issue resolution and customer engagement.
- Clear direction, feedback, and career growth support.
What Success Looks Like
- Customers view 5Y as an extension of their own team—thanks to your technical and interpersonal skills.
- The support function evolves under your guidance—measurable by SLA adherence, innovation, and feedback.
- You continuously spot growth opportunities—internally, for your team, and in client environments.
Your Background & Qualifications
- BS degree (or equivalent experience) in Computer Science, Engineering, or Mathematics.
- 5+ years’ experience in Data Engineering, with 2+ years in a support or consulting capacity.
- Confidence in leading technical conversations with both business and tech stakeholders.
At 5Y, we foster a culture of inclusivity, collaboration, and respect.
At 5Y we believe that success is not just about the destination but the journey. As a cutting-edge company, 5Y is dedicated to fostering an environment that values innovation, collaboration, and most importantly, our incredible team members.
We understand that our employees are the heart and soul of our organization, and their growth and well-being are at the forefront of our mission.
Why work at 5Y?
We’re a close-knit, values-driven organisation that functions like a family. And we like to keep our family happy and healthy.
Work from home full-time if you wish
Within 3 hours of GMT for up to 90 days
A generous bonus scheme & other benefits
For all eligible full-time employees
Enjoy company events, parties and activities
A 5% match & salary sacrifice scheme
Apply for this role at 5Y
If you want to become a member of the 5Y team and improve the way our customers use their data, then please fill out the form. A member of our team will be in touch as soon as possible.
Can’t see the role you’re looking for?
Curious about a career with 5Y but can’t find the right role available currently? Send us your CV and we’ll be in touch if a suitable role becomes available.